Orders and Customer Service

We ship orders within three days of receiving payment. We ship via Xpresspost within Canada and small packet air when shipping orders to the United States.

Shipping

Shipping is $10.00 in Canada. We ship using Express Post which provides a tracking number and insurance and provides quick delivery. Contact us for shipping rates to the U.S. or other international locations.
These prices include delivery confirmation and insurance for up to $100 CAD. For an additional cost, you can purchase more insurance.

If you are able to pick up your order, we will waive shipping and handling charges.

Payment Options

We accept payment through PayPal® or money order. If you are unfamiliar with or new to PayPal®, click here. You do not need to create an ongoing account to pay using PayPal®.

If you have any questions about the payment process or PayPal®'s security, contact us at info@innerjourneys.ca or by phone at 780-709-7544.

Wholesale Orders

If you own a business and are interested in carrying our Vibrational Jewellery contact us at info@innerjourneys.ca or by calling (780)-709-7544.

Repairs

Inner Journeys by Design works hard to ensure your jewellery is well-made. However if your item requires repairs, we will be glad to do so for a minimal charge. The charge includes shipping, labour, and materials. If your piece needs a repair, contact us at info@innerjourneys.ca.

Returns

If for any reason you are not 100% satisfied with your purchase you may return it within 30 days from the date of purchase for a complete refund (shipping not included). Please contact us at info@innerjourneys.ca or (780)-709-7544 to arrange for returns. Returns must be well packed and insured. Shipping and handling fees are non-refundable. Inner Journeys by Design is not responsible for returned items lost in the mail.